Hello I was wondering how long it takes to get replacement seeds, for seeds that did not germinate. @ilgmstacy I sent a contact support for replacement . I got the auto copy sent back twice. Was wondering when I could get them replaced? My original order was beginners pack order #544207. @dbrn32 on the forum sent me here. Thank You @BeeKeeper2
You missed the tag. I’ll add it. @ILGM.Stacy
Thank You !!!
We’ve had a couple of folks express unhappiness at slow responses. Please remember that there are a lot of difficulties going on now so please be patient.
I totally understand! I was just curious how you might know if they were working on it. Thank you Great site!
I got lucky I contacted them about 2 seeds I was shorted. And they more than made up for it.
Sorry to hear you have a problem.
I see we got back to both your emails on the same day, aren’t you receiving them?
Please let me know, otherwise, I will contact you in a different way to help you out with this.
Hello Stacy!! Yes I got copies of the the contact form that I filled out back. I was not sure if that was conformation they were working on it. Or maybe it is a denial of replacement. I’m sorry to be a pain but wasn’t sure if that is how it works. Thank You for your time and trouble.
Have A good day… BeeKeeper2
I had Blueberry autos that didn’t germinate. ILGM has more than made good on making sure I was happy.
Sorry I seemed to have missed a few tags over the last week. Did you get this sorted out?
Hello @dbrn32 I assume they are going to replace them. Covid 19 has slowed everything down. Thank you for your help.
It maybe slow but I’ve always been happy with the outcome. Got the replacements faster than the order came.
(order#544207) Hello @ILGM.Stacy This is probably my 4-5th attempt at getting these seeds replaced. I get automated responses from the site that are just copy’s of the form i filled out and sent. I bought these seeds in April I believe. I have talked with others on the forum and they have gotten replacements already. Could you please check in to this for me please? Thank you very much Stacy. Have a nice day!
Hi there wasn’t sure how to start my own page or ticket I brought some seeds on the 5th of August and still haven’t received them just wondering how do I get replacement or cancel my order