Order trouble and have not heard back from support team


#1

I placed an order and paid with the “Z” app. I received confirmation from the App but not from this site. I emailed support and have not heard back. As it took me a few tries to get the right payment method figured out and my previous orders had expired I did have to place my order a third time before making the payment. How long does before i will receive confirmation from support team @ilovegrowingmarijuana.com ?


Suggestions for lights
#2

Not sure of your problem but everyone here has dealt with ILGM and have always been satisfied. It should be ok


#3

How long ago was this?


#4

This was yesterday. But my $$ has been taken from my account and it literally says my order number does not exist when i try to lookup my order status. This being my first time here it has made me somewhat nervous.


#5

@Maddog903 have you tried emailing customer service? They’re always prompt, but not there on weekends.
It does take a bit for the order to get processed, and because it’s the weekend I suspect that’s probably why.
I’ve ordered multiple times from ILGM and they’ve always been excellent on a timely delivery. They haven’t let me down.


#6

You’ll be fine. Contact CS and they’ll make it right. My friend sent them cash and got his order within 7 business days of him mailing his payment. All good. Sometimes just takes some time and patience.

:v:


#7

I don’t believe there is anyone in the office on weekends. Since this was just yesterday, give them a little bit of time. I have no idea how the app works, but I’m willing to bet using third party takes some time.


#8

Thank you everyone. All the positives are easing my stress. I just received ema confirming order and telling me dont forget to make deposit. I just replied with attachment of my deposit confirmation. Holefully i hear something tomorrow. Thanks again everyone!


#9

Your going to be fine. The office does not work or reply on weekends. You will be a happy camper … lol


#10

You’ll be ok mate. My order arrived after 2 weeks. @ILGM.Support.Zoe looked after me very well. Ordering on a Friday or a weekend you can expect 2-3days longer wait time I’ve found. Which is fine by me because the service here is top notch


#11

Thanks! Got my confirmation this morning. I will have much more patience with ILGM in the future. Looking forward to my first try at testing my green thumb.


#12

@Maddog903

Try this mate :wink:


#13

Thanks! I plan on posting a grow a diary in hopes of advice and some support through my first process. Feel free to share any u may have. I am getting excited now that i got my payment confirmation. :blush::v:


#14

Then it jumped to


#15

You’re in the right place mate, all very cool people in here.


#16

This is the setup i chose to start out with. I would greatly appreciate any suggestions for extra needed materials i may need and where to get the best nutrients and care products for my plants. I chose to go with Auto flower strains my first time just so i can get into the timing of everything and get a little more confident before trying to grow just feminised or regular seeds.


#17

U may want to step the light up, 300w led is not much for 4 plants. It will get u started but def want more light to flower with.


#18

Im out of this one mate, I’ve only got one soilless mix grow experience :wink:


#19

Thank you. I was wondering about that. Originally i was going to order 2000w LED with the color change for different life stages but then it sais my setup came with light. So i didnt order it. But would i be able to buy smaller additional lights and just add them in or change the light out all together to something more powerful?


#20

Yes u can always add more light as u grow. I dnt see the size of tent it comes with but 300w led isnt much. Prob 100watt wall draw if ur lucky. U want atleast 30w per square foot of growin area minimum. U can add cfls or t5 lights if needed to help also. Lots of light choices. But if u want a great light, talk to @dbrn32 and he will tell u exactly what u need for ur tent