I paid with Bitcoin, to the address given during checkout, after 1 week, they claim not receive the payment. I saw the payment being delivered, and it’s still visible in the block-chain. For privacy, I cannot share the transaction ID. But customer service is unable to ‘find’ my payment.
As you well know, Bitcoin payments are visible by anyone looking at the block-chain. I provided them all the payment info, their BT address, the amount paid, my BT address, and they deny having received the payment.
I lost about $150 and too much time trying to resolve this issue with customer service. I don’t care much about losing my money, but I am sure, ILGM will loose more than $150 in customers orders after some new customers read my experience.
I’ll give ILGM one more week to find my ‘lost’ bitcoin payment, then negative reviews will follow. Any computer savvy person knows that bitcoin transactions are visible and recorded into a block-chain, which is publicly available by anyone googling ‘view block-chain transactions’, or search for ‘block-chain explorer’.
I don’t want to spend my time dealing with poor customer service. I’d rather find another, more reliable service for seeds. But, I’ll take my time to write negative reviews and inform other people. At least my experience could save their time and money.