This is my first time posting here and I wanted ask someone if they are having problems with there order history disappearing from their store accounts after the store went down i was waiting for payment confirmation email and now the store website says i haven’t placed a order and I’m starting to worry about losing my money .I’ve tried to email customer support and they have not responded.
I believe @ILGM.Stacy will be able to help you here. I know they had a change in payment systems. Where no longer use Shopify. I would not worry, ILGM is a great site with the absolute BEST customer service hands down.
Things will get taken care of and welcome to the community!
Thank you .this is my first order from them and it scares me that my order just disappeared when the website came back up Sunday .I paid with bill pay and don’t even know if they if they have my payment.
I understand your worries but everything is fine. Your order is in our system and will be processed.
Our store developers are still working very hard to make sure everything in the store is accessible again, unfortunately looking up your order status isn’t possible just yet. But it will be shortly!
If you have any questions about your order or payment, please contact or support team at firstname.lastname@example.org
Thank you Stacy I feel better about it now
Sorry for intruding into the thread but I’ve also encountered the same problem that’s also got me a little worried, payment was confirmed yesterday but in the order history there is nothing, can you look into it for me please Stacy? Muchly appreciated
I was worried too but I received my order about a week after they received my payment .
Good afternoon, just joined support forum. Ordered seeds about 10 days ago, paid by bank transfer which has been acknowledged nearly 7 days ago, asked for update but no reply.
$314.16 from memory. Could I have a progress on this order please.
I’ve replied in your own thread.
I did this yesterday also I supolied the receipt no that was sent to me last week.
If you have no record of mt order, that is strange, as you sent a message to me that you were awaiting payment which I provided.
I placed my order about 4 days before the website went down but I still received my order about 3 weeks after I placed it .my account still says I have placed no orders .they seem like a good company.
They are the company that they were working with f’ed them I’m sure they are working on it but miss @ILGM.Stacy should be able to find something for you
I’m happy with my order I haven’t tried to germinate them yet but I’m already trying to decide the next strain I’m going to order.
Haha sorry I don’t know why (maybe high) but I thought I read you still didn’t get your order oops
To meEasy no worries I started this thread and I noticed other people had the same problem and was trying to ease there mind about there order .
Not hardly. I paid for an order on 2/5, they cashed it 2/16. They kept my money and wont return emails or do anything. Do you wonder why Shopify dropped them. They are crooks
I beg to differ. They have the best customer service and guarantee their seeds. I know plenty of others whom have gotten free sends and even more than that we’re suppose to get also. Other seed banks won’t do that.
@ILGM.Stacy is a great help. Let’s see what she can do for you.
However I am sorry for you troubles and hope you get things resolved.
Welcome to the forum !
Healthy debate is always good. Stacy promised me a resolution on Moday…nothing. Since the 6th I have asked 18 times for either the seeds or my money back, they cashed it on the 16th, these people will do NOTHING. I’ve had 4 reps answer me with nothing done. The only rep that has helped me is Claire, I have nothing to say that is negative. I do not hashtag, emails should be sufficient. I am surprised that a customer service leader hasn’t reached out to me. I am a repeat customer, the level of service is trash.
I’m having a hard time finding a nice way to tell you that I don’t think you are going to have the patience to grow weed but I couldn’t do it. Just think it’s been 28 days, and you just paid 8 days ago you have emailed 18 times and have spoken with 4 or more people from a company with thousands of customers. I’m really having a hard time blaming them for your problem. I think I would have to find a new job because I would have already mailed you a box of my dogs
While I understand the frustration. As MeEasy has stated. You are not the only customer to a company that ships to many places around the world. They are obviously in a transition from one form of processing to another. Especially during a pandemic.
You are a repeat customer for a reason.
Your payment was just processed and received only 8 -9 days ago. I am confident that you will not get screwed in this ordeal .