GrowersLight Order


#1

Hay Fellas,
I was ordering my Quantum Board and paid the shipment fee at the 14th of February. Since then I got one email from the company that pre-assembled packs need longer to ship. They said I should wait 7-9 days until it is shipped. I start to get a bit worried because the period they brought up is exceeded greatly and It’s still not shipped. I also wrote to them three E-mails and called them twice. I never got a response neither I got called back. Am I getting scammed or is this just a normal order by Growerslight?

Thanks in advance


#2

I ordered from them and received my light within a week. Alot of people here have ordered from them with no issues. What light did you order? What country are you from?


#3

Hay @MoneyPit
In from Germany and I ordered a Quantum Board XW 320 w kit v2
Yes I heared it’s a trustworthy site but still it’s a bit strange isn’t it ?
I just want a shipping confirmation and then I’m fine with waiting the weeks until it’s shipped from USA u know ?


#4

Got my 260xl from them. They “passed over my order” a week later I called , they found order and shipped immediately. Got it in 3 days after my call. A little sloppy but ended well. Took a week and a half, but all is fine! Customer service was very responsive and took care of it.


#5

Everything on their site looks like it’s low stock or out of stock. I wouldn’t be surprised they are just busy as hell trying to keep up with backlogged orders from big grower and little guy is being delayed.


#6

Oh okay makes sense to me.


#7

Yea I called them twice but they never called back. I guess I have to try again and pray.


#8

Talk to a human! Don’t leave message.


#9

I tried. I called twice


#10

That is exactly what I bought. Very nice light. Keep trying, maybe very busy right now. But trust they are good company.


#11

In the states 7-10 days is business days. If you ordered on the 14th they are running just a few days behind. I’d be patient. If it goes another 2 weeks without communication I’d worry. I don’t think I got a shipping notification. Shipping to Germany might take a week or more. They are not scamming you.


#12

What is the time difference is it possible they are closed when you called!!


#13

Is it maybe stuck in customs


#14

7 hours. I put on a timer on my phone so I can check up a convenient time.


#15

Yeah could be. More fun to blame the customs lol.


#16

Oh damn nice. I want that light beguase my current one is pretty weak and my girls a begging for light. What can you say about it and did you see a big difference ??
Just curious lol.


#17

If they are photos just keep them in grow. If they are autos, they will take to the new light whenever you get it.


#18

good to know thanks


#19

they told me seven to nine days also but it was more like two and a half weeks before I received it. I know they were behind and also I had them assemble mine so that put a couple extra days on the delivery time. You will get an email saying it shipped when it does finally ship. It’s well worth the wait trust me!


#20

okay good i will wait. thanks for making me trust them again