Blue dream seeds dissipated and died

A customer has a question and I hope we can get some opinions on it, thanks

I recently purchase 5 blue dream seeds, I am using jiffy seed pallets to germinate them they all came up within 2 days. My problem all of they at base of stem thinned out and within 2 days dissipated and died.

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Sorry to here … that’s called damping off. Heres some info on it. It keeps killing itself - #3 by BIGE