Best Service Ever!

SallyB · May 3, 2015, 9:17pm

Continuing the discussion from ILGM Customer Experience:

This is the ILGM Grow Support forum. We provide Expert Grow Support to our customers, potential customers, and any other person with a personal interest in growing marijuana. This service is paid for by me, and given to you free of charge. It is here a part of my mission to “Teach the world how to grow marijuana”.

Experts growers are here to answer all your questions related to growing marijuana. At the same time, everybody is welcome to chip in. The ILGM Support Forum is an open place.

This forum is not our place for customer support. When ordering marijuana seeds or marijuana nutrients from my seedbank, you get detailed instructions by email.

You can reply to that email with any question, doubt or problem you have. Claire and the support team will go out their way to solve it for you. When emailing, you will first receive an automated conformation email. A personal answer follows within 24-48 hours (mon-fri, we have wives and kids too)

Details on your order are private information, not to be shared on a public forum.

About shipping and delivery: My seedbank has been active for a number of years, shipping worldwide. We have achieved a very good delivery rate with our unique stealth. As one of the only seedbanks out there, we promise a free reshipment if your order does not arrive. We are not even fussy about full refunds.

Since december 2014 it seems US customs stepped up their checks, and our delivery rates declined. From about 1% interception in 2014 to around 10% in the last months. Not dramatic, but very inconvenient for the customers involved.

At the same time, we are serving a LOT of customers.

When you combine a higher interception rate, with a doubling and tripling of orders placed, then obviously more complaints and unhappy customers will be seen.

Please trust me when I say for every complaint here in this thread, we have over a 100 succesfull deliveries. (But they keep silent of course, as I advise

UPDATE: Since late March we are using a nr of new shipping methods. The succes rate is very high again. A few batches arrived with the seeds crushed. These customers of course are receiving new seeds, for free. Current shipping methods are ariving just fine, with undamaged seeds.

Even though this forum is paid for us to provide free grow support, we leave customer feedback online here in this thread. We do need to have some rules:

no order details. For your and our security

no stealth shipping details

posts can be edited, to improve comprehension for the casual reader

extended discussions, noise and unnecessary replies can be removed

no promoting of other seedbanks

I use the revenues of the seedbank to keep this forum online. I want to give everybody the chance to learn how to grow marijuana, it is such a wonderfull plant Please be positive, patient and caring. Life will be good to you.

Happy growing,

Robert Bergman
Dear ILGM Team, I do feel Welcome, and very happy with my interactions with you, and here’s why: the first order experience was a simple perfect-for-a-newbie, like a fairy tale: ordered the seeds, they arrived and I had no problems. The plants were vital. I want to learn to grow better, a lot better.
The second order failed to arrive. I struggled with this then lol sought help from ILGM. A second set of seeds was sent, and they arrived this time, so off i went to try them out. I experienced very mixed results. More than half were quite wonderful and are looking healthy now, but to my confusion several simply failed to germinate at all, and one did and died.
Claire helped me, and replaced them, and the replacement seeds arrived in record time.
They have all germinated perfectly. The ILGM site and the Grow Bible have provided the best ever advice. I followed it as best I could and now I feel so supported.
NAMASTE!
AngelB

tlkbear · May 15, 2015, 2:37am

Hi everyone, I just wanted to say THANK YOU ALL. Everyone has been great here. I did not get first order np they re shipped them , they were smashed. Np again, they re shipped again, just waiting now for them. Your support group is great. Again THANK YOU ALL:+1:.

TOM

latewood · May 15, 2015, 8:25am

Itis always nice to hear good news!

youbeedoobie · May 27, 2015, 7:34pm

first time ordering from there, and was thinking a little shadie after my order was placed back in march, but true to their word, my order showed up at my door as promised, with extra’s, would I use Robert’s company again, most certainly, ilgm is a company that stands by their word, and by the way, I soaked 5 beans, and 3 days later I have 5 healthy girls standing, thank you Robert, and the great folks at ilgm, will be in touch very soon for a re-order, your friend j.m.

musicalocean · July 29, 2016, 6:18am

You guy’s are the best! I was a little bit nervous as its the 1st time I’ve ever ordered anything online but everything was great! The best customer service I’ve ever received from any company bar none! Thank you so much for taking care of me like family! I’ll be a return customer for years to come

Salt · September 2, 2016, 11:38am

I have to say that I have been super impressed with the service! Had a few seeds crushed in shipping but no hassle,replaced and in the mail the following day! Everyone has been great and the information needed for a positive grow is at my fingertips!

Hammer · September 2, 2016, 3:35pm

Salt welcome to the forum . and Yes theirs a literal wealth of info on this site . If you need help what soever JUST chime out . Hammer

Salt · September 2, 2016, 5:23pm

Thanks hammer I appreciate that! Still learning my way around but you will see me.

Hammer · September 4, 2016, 11:00am

@Salt .looking forward to it … Hammer

Alaska · November 29, 2017, 3:47am

Just received my 4th order from ILGM without a hitch. Paying in cash is the way to go and the fastest.
These are good people to do business with and I have yet to be disappointed with the beans. Also, a great resource from beginning to end of the grow.
Thanks

Odinbear · March 1, 2018, 9:50pm

7 day delivery. Impressed and surprised. Can’t wait to get started. Thanks.

Rick3 · March 8, 2018, 5:29pm

I Just Want to Send a Huge Shout out to the team At ILGM
From the very first time I got Help in How to Order seeds from them to all my stupid question’s,
Then Just Asking like"How long do I kkep them in the starter medium ETC…
They sent me to this Forum, Awesome People I’ve met so Far,
So awhile ago I got the buy10WW get 10 Free, Sweet Ordered, got them in medium only 5 germnated, They sent 15 new one’s to me, Sweet, Not once did I say “You Owe Me” or anything along those Lines,
Ok So Had 5 Amnrsia Have Auto and 5 Gold Leave(Which only 2 startred) They said on my next order they would throw some in that didn’t start,I Told them I was not going to order any more untill I figure out What, I’m doing Wrong
They were like Fine just shoot an e-mail on next order and we will take care of you.
So What the mail Man bring today? 5 Gold leave and 5 Amnesia auto WOW
ILGM Your The Best
Thank You and Now you have a Costumer for Life
Thank You

Kajuntrax · June 1, 2018, 3:52pm

Agree! most excellent service… I was a bit skeptical at first also about sending cash! but just as you mentioned, I got my beans in about 2 weeks~ popped in water and 3 days later 5 brand new little ladies! Blackberry Kush… first timer… AWESOME!