It’s not Latewood’s team. There is a team in the Netherlands. And then there is Latewood and I, as a team for grow support, different things entirely. We have no knowledge or control over orders.
When you say you e-mailed support, was it the support@ilovegrowingmarijuana.com address you e-mailed? You should normally send order questions to orders@ilovegrowingmarijuana.com which is also mentioned numerous places, or reply to your order confirmation e-mail.
Happy growing,
~MacG.