These should help you. Also attached is a support ticket fill it out it'll help everyone get a better picture of the issue.
COPY/PASTE: This "Support Ticket" into your forum post.
Answer these simple questions the best you can.
If you do not know, or do not use something; Just say so = NA
Strain; Type, Bag seed, or NA
Soil in pots, Hydroponic, or Coco?
PH of runoff or solution in reservoir?
What is strength of nutrient mix? EC, or TDS
Indoor or Outdoor
Light system, size?
Temps; Day, Night
Humidity; Day, Night
Ventilation system; Yes, No, Size
AC, Humidifier, De-humidifier,
Co2; Yes, No
Add anything else you feel would help us give you a most informed answer. Feel free to elaborate, but short, to the point questions and facts will help us help you