@cooral sorry if I confused you using support ticket finding a correct answer much like a doctors visit requires information to rule out several issues and narrow things down. If you felt my answer was sarcastic or out of place I will simply state we use support ticket since it gets you the most accurate results. If you answer a question before hearing or knowing more factors you could quite simply be giving poor advice as others read the posts and use as learning tools it’s always best to shoot for correct answers.
It was most likely the light but since you never said it was Led until after or the strain (both questions you will note are on the ticket) you may have received poor advice 
I suspect it was my use of support ticket to answer Pure white bud tops